Frequently Asked Questions

What is Guzcars?

Guzcars is an automotive education platform that offers courses, manuals, licenses, and diagnostic tools for professionals and enthusiasts in the sector.
Our goal is to turn your passion for mechanics into real skills that will boost your professional development.
What are the benefits of buying from Guzcars?
  • Practical and up-to-date training: Courses created by industry experts.
  • Complete resources: Access to videos, manuals, exercises, and live sessions.
  • Professional tools: Licenses and diagnostic programs approved by us.
  • Learn at your own pace: Access from any device, whenever you want.
  • Active community: Share and learn with other technicians.
  • Updates and support: Receive free upgrades and expert support.
  • Satisfaction guarantee: Exchanges or refunds if you are not satisfied.
Do they offer a certificate upon completion of the courses?

Yes, we offer completion certificates for our courses, which can be a valuable addition to your resume and help you in your professional development.
What are the opening hours?

We'll answer your questions via WhatsApp, email, or our web form as quickly as possible. We'll respond as soon as we receive your message.
How will my order arrive?

Our products are digital, so access is immediate:

  1. You will receive a confirmation email with the details and access link.
  2. You will be able to access your courses, manuals, or licenses directly from your account.
  3. If there are any updates, we will notify you by email.
  4. If you have any problems, our support team will assist you.
How will I know if the order was placed correctly?

After your purchase, you will receive a confirmation email with the details and login link. You can also review your orders in your account: https://guzcars.com/account/login
If you don't receive the email or have any questions, please contact us via WhatsApp or email.
Can I cancel my order?

Yes, you can cancel within 7 days of purchase. Just send a request by email or form with your order details.
Refunds are issued via the same payment method; cancellations of licenses or software that have already been activated are not accepted.
For more details, please review our returns policy or contact us.
Do they allow exchanges?

Yes, if the product arrives defective, you must notify us within 7 days, providing a description and photo of the problem. After review, we will send a replacement free of charge. Exchanges are not applicable for damage caused by misuse or user error.
What are the shipping costs?

None. All our products are digital and you have immediate access after purchase, at no additional cost.
How do I make the payment?

We accept: PayPal, Debit or Credit Cards (Visa, MasterCard, Amex), Izipay and Mercado Pago.
Simply add your products to the cart, choose your payment method, and complete the checkout. All payments are secure and encrypted. If you have any problems, please contact us and we'll help you.
Do I need to create a Guzcars account to make a purchase?

No. You can only purchase with your email address. If you'd like access to monthly plans or exclusive discounts, we recommend using PayPal.